Jarrah Integrated Services - Privacy Policy

Effective Date: 1st January 2025

 

1. Our Commitment to Your Privacy

Jarrah Integrated Services (ABN 56622902167) ("Jarrah", "we", "us", "our") is committed to protecting the privacy and security of the personal information we collect and handle. We value the trust you place in us when providing your personal information.

This Privacy Policy outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) (the "Privacy Act") and the Australian Privacy Principles (APPs).

 

This policy applies to personal information collected through our website (jarrahis.com.au), via email (hello@jarrahis.com.au), telephone (1300 007 425), in-person interactions, or any other means by which you may provide personal information to us.

By using our services or interacting with us, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes.

 

2. What is Personal Information?

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not. Examples include your name, address, email address, phone number, and potentially employment details or financial information.

 

3. What Personal Information Do We Collect and Hold?

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

• Contact Details: Your name, address (postal and residential), email address, telephone number(s).

• Identification Information: Date of birth (where relevant, e.g., for employment).

• Employment-Related Information (for employees, contractors, applicants): Employment history, qualifications, references, tax file number, bank account details, emergency contact details.

• Business Information: Information about your business or organisation if you are a client or supplier (e.g., business name, ABN, contact person details).

• Service Information: Details about the services you have enquired about or that we provide to you.

• Website Usage Information: Information collected via cookies or analytics about your interaction with our website (see Section 7).

• Communication Records: Records of your communications with us (e.g., emails, notes from telephone calls).

• Survey/Feedback Information: Information you provide when responding to surveys or providing feedback.

• Sensitive Information: In specific circumstances (e.g., pre-employment checks, managing workplace health and safety incidents), we may need to collect sensitive information (such as health information or criminal record checks). We will only collect sensitive information with your explicit consent or where required or permitted by law.

 

4. How Do We Collect Your Personal Information?

We collect personal information in various ways, including:

• Directly from You: When you fill out forms (online or physical), contact us via email, telephone, or post, speak with our staff, provide a business card, apply for a job, or use our website.

• From Third Parties: We may collect information from third parties such as:

• Your authorised representatives.

• Recruitment agencies or referees (if you apply for a position).

• Our service providers or business partners.

• Publicly available sources.

• Government agencies (where required or authorised by law).

• Automatically: When you visit our website, we may collect information using cookies and analytics tools (see Section 7).

 

5. Why Do We Collect, Hold, Use, and Disclose Personal Information?

We collect, hold, use, and disclose personal information for purposes including:

• Providing our services to you.

• Communicating with you (responding to enquiries, providing quotations, sending service updates).

• Managing our relationship with you (clients, suppliers, employees, contractors).

• Processing payments and managing accounts.

• Internal record keeping and administrative purposes.

• Improving our services, website, and business operations.

• Marketing our services (where you have consented or would reasonably expect it – see Section 8).

• Assessing suitability for employment or engagement.

• Complying with our legal and regulatory obligations (e.g., workplace health and safety laws, tax laws).

• Resolving disputes or addressing complaints.

• Protecting our rights, property, or safety, and that of our customers or third parties.

 

We will generally only use or disclose your personal information for the purpose it was collected, or for a related secondary purpose that you would reasonably expect, or with your consent, or as otherwise required or permitted by law.

 

6. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, or related entities who need the information to perform their duties.

• Third-party service providers who assist us in operating our business (e.g., IT support, cloud storage providers, payment processors, marketing platforms, professional advisers like lawyers or accountants).

• Your authorised representatives (with your consent).

• Government agencies, regulatory bodies, or law enforcement agencies as required or authorised by law.

• Referees (if you apply for employment with us).

• Anyone to whom our assets or business (or any part of it) are transferred or potentially transferred.

• Other parties where you have provided your consent.

Overseas Disclosure: Some of our third-party service providers (e.g., cloud storage or software providers) may be located overseas. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient handles the information in accordance with the APPs, or that the disclosure is otherwise permitted under the Privacy Act (e.g., with your consent).

 

7. Cookies and Website Analytics

Our website (jarrahis.com.au) may use "cookies" and similar technologies. Cookies are small text files stored on your device when you visit a website. They help us:

• Understand how visitors use our website.

• Improve website functionality and user experience.

• Remember your preferences.

• Potentially deliver relevant information or advertising.

We may also use web analytics services (like Google Analytics) that use cookies to collect data about website traffic and usage (e.g., IP address, browser type, pages visited, time spent). This information is typically aggregated and anonymous, helping us understand user behaviour and improve the site.

You can usually configure your web browser to reject cookies, delete existing cookies, or notify you when new cookies are set. However, disabling cookies may affect your ability to use the full functionality of our website.

 

8. Direct Marketing

We may use your personal information to send you direct marketing communications about our services, offers, or updates that we think may be of interest to you. This may be via email, SMS, or post, in compliance with the Spam Act 2003 (Cth) and the Privacy Act.

 

We will only send you direct marketing communications if you have consented, or where we are otherwise permitted by law (e.g., if you would reasonably expect to receive them). You can opt-out of receiving marketing communications at any time by:

• Using the "unsubscribe" link or instructions provided in the communication.

• Contacting us directly using the details in Section 12.

• We do not sell or provide your personal information to third parties for their direct marketing purposes without your explicit consent.

 

9. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Storing information in secure physical locations and/or on secure electronic databases/servers.

• Using security measures like password protection, firewalls, and access controls.

• Restricting access to personal information to authorised personnel only, who are required to maintain confidentiality.

• Regularly reviewing and updating our security measures.

• Securely destroying or de-identifying personal information when it is no longer needed for a permitted purpose and we are not legally required to retain it.

Data Breaches: In the event of a data breach that is likely to result in serious harm, we will act promptly to contain the breach, assess the risks, and comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Please be aware that no data transmission over the internet can be guaranteed as completely secure. Whilst we strive to protect your information, any information you transmit to us online is at your own risk.

 

10. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.

To request access or correction, please contact us using the details in Section 

12. We will need to verify your identity before processing your request.

We will respond to your request within a reasonable timeframe (usually within 30 days). We will generally provide access or make the requested corrections. However, there may be circumstances under the Privacy Act where we refuse access or correction (e.g., if access would unreasonably impact the privacy of others, prejudice legal proceedings, or be unlawful). If we refuse your request, we will provide you with written reasons and information on how you can complain about the refusal.

We may charge a reasonable administrative fee for providing access, particularly for large or complex requests.

 

11. Links to Third-Party Websites

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

12. Complaints and Contact Information

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint about how we have handled your personal information, please contact our Privacy Officer:

Attention: Privacy Officer
Jarrah Integrated Services
Address: 72–92 Langford St, North Melbourne VIC 3051, Australia
Email: hello@jarrahis.com.au
Telephone: 1300 007 425

 

We take privacy complaints seriously. We will acknowledge receipt of your complaint promptly and investigate the matter. We aim to resolve complaints within a reasonable timeframe (usually 30 days). We will inform you in writing of the outcome of our investigation.

 

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Telephone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we handle personal information.